Junior Customer Service Officer - Gemini Alexandria
Gemini Alexandria, a part of the Gemini Group is Australia's largest network of accident repair facilities, which currently comprises of 88 outlets and over 1,300 employees across Australia and New Zealand, and has further plans to continue to grow both domestically and internationally.
The Gemini Group's success is a result of our commitment of providing our clients and work providers with quality and cost effective repairs, as well as exceptional customer service. Our people is what makes this possible and are therefore our focus.
The Gemini Group have been built on the foundations of families, enabling our people to continue to enjoy the family feel work environment and a sense of belonging, whilst having the opportunity to pursue a career and make a difference.
We have an exciting opportunity for a full-time Junior Customer Service Officer to join the team. The is a great opportunity for a recent high school graduate or someone looking for the next step in their administrative and customer service career. The position will provide ongoing training and mentoring.
As a Junior Customer Service Officer, you will be the face of Gemini/AMA as you provide exceptional customer service to both customers and work providers. You will also undertake interesting and varied administration duties to ensure customer and work provider satisfaction. You will also be responsible for assisting the Parts Department with data entry.
The following skills will be highly regarded:
- Excellent customer service skills
- Proficient in the use of all Microsoft applications and the capability to learn industry specific systems and processes
- Communication skills allowing you to explain business process to customers and control demanding situations
- Interpersonal skills with the ability to communicate effectively
- Ability to build rapport with an open and helpful persona
- High level of accuracy and attention to detail
- Must have current drivers licence and vehicle
If you are hardworking, motivated, seeking a career and not just a job and would like to move forward with an industry leader, please apply now.
All applications will be treated in the strictest confidence.